Client reviews

Kind words from the clients and families we work with, from Trustpilot, Google and shared directly with us.

17 reviews on Trustpilot and 5 on Google, all rated 5 stars.

Read us on TrustpilotRead us on Google

These are individual clients sharing their own experience, in their own words. Everyone is different, and we can’t promise the same experience for every person. Massage is a complementary therapy and does not replace medical care.

Reviews on Trustpilot and Google

★★★★★

I’ve been receiving Massage from Gemma for over five years, and I can honestly say she is incredibly loyal, committed and professional therapist. She is always very flexible if I need to change an appointment and genuinely makes an effort to find a time that works for me. She has a wonderful way of making me feel comfortable and good about myself, as well as providing excellent care.Gemma also gets on incredibly well with my children and family, and has always treated them with the same kindness and care. I’ve built a lot of trust in her over the years and would highly recommend her to anyone looking for a caring and dedicated Neuro Massage Therapist.Rochelle Morelle

rochelle morelle
Trustpilot, October 2026

★★★★★

Mirela treats my son as he has mild cerebral palsy. She is amazing with him. So patient and understanding. Mirela manages to connect with people and really taylor the massage to my son’s needs. My son feels comfortable and relaxed which is so important. I would 100 percent recommend her.

Loren
Trustpilot, June 2026

★★★★★

I have a temperamental back from a car crash and MS so over the years I have seen many therapists. Mirela is way out on top. It became immediately obvious how much I would benefit from seeing her regularly. I’m so happy to have found her.

Harriet
Trustpilot, June 2026

★★★★★

I've been seeing Gemma Eves for neuro massage for almost a year now. She started coming to me after nearly a year in hospital where I had become paralysed from the waist down through an operation I had. A friend of mine found Gemma's details online and sent it to me. From the first time Gemma worked on me I felt a massive difference. Very professional and gentle while working on my lower body mainly my legs ankles and feet where I had barely any sensation or movement apart from severe spasms. I have seen a massive difference in my tone. The feeling has come back and I'm seeing improvement everytine. I'm also having private physio therapy as well and the combination of both physio and massage is really making a difference. I would highly recommend neuro massage after a spinal cord injury. Gemma is so good at what she does. Very knowledgeable a

N R
Google review

★★★★★

The woman who does my massage is called Mirela. She is extremely professional, understanding, patient and very very good. She understands my condition and properly tailors the massage to it.

CECI
Trustpilot, September 2025

★★★★★

I have had her several times and every massage is always Really relaxing and helpful. I struggle with back pains and Gemma’s massages always seem to help

Ella Gal
Trustpilot, April 2021

★★★★★

I’ve had many massages but no massage compares to one of Gemma’s massages. She is always punctual and professional. She also has an incredible understanding of the body; she always knows where my body needs extra attention.

Robyn
Trustpilot, April 2021

★★★★★

Gemma is a true professional and has consistently provided the highest level of expertise and truly has a magic touch. We have been clients for over 10 years and Gemma treated me during 3 pregnancies and helped me recover after deliveries and put my body back together. She also treats my children and they are always looking forward to see Gemma!

Tatiana Morozova
Trustpilot, April 2021

★★★★★

I have used Gemma for many years and also for my father who has problems walking. She is wonderful, my back ache and neck pain are quickly resolved post seeing her.

Miss K Motel
Trustpilot, March 2021

★★★★★

I have used Neuro Massage for years. I truly believe that Gemma is the best therapist in the industry. She is extremely punctual, knowledgeable and professional. I can’t recommend her enough. So pleased she is based in London.

Didi Yugova Ltd
Trustpilot, February 2021

★★★★★

I have been using Neuro massage for numerous years now. Gemma has helped enable me to not only help with my spinal cord injury and the maintenance and pain management of day to day of muscle soreness. Also I play sport so I’ve also required her services with tightness and knots and muscle alignment. I would Highly recommend Neuro massage services as not only is it beneficial but the support and customer service is second to none also.

Romeo brown
Trustpilot, January 2021

★★★★★

Great customer service and very knowledgeable! Would definitely recommend to family and friends...

Moe Sameja
Trustpilot, January 2021

★★★★★

High quality massage and very reliable. Highly recommended

Chris
Trustpilot, January 2021

★★★★★

Gemma is the best in Neuro Massage. I have know her for years doing Neuro Massage and she is amazing at it. She has the experience and expertise in her field. I have no injury as such but Gemma did pregnancy massage when I was pregnant. Not only that her massage helped me with all sorts of pregnancy pain and discomfort but also helped me reduce anxiety and stress. I would not trust anyone else doing my pregnancy massage. I highly recommend her for all of your massage needs!

Kristine Adamenko
Trustpilot, January 2021

★★★★★

I have been seeing Gemma for years. Not only are her massages specifically tailored to any individual who is searching for specific neural specific massage but her extended knowledge of the body and how it works is beyond any massage therapist I have ever seen. She understands body mechanics, how to manoeuvre the body in ways to get the best out of what the client needs, especially if movement is limited. She is able to, and has the extended knowledge of how to safely mobilise joints for a better quality of life. She has a healing touch and a natural caring side that is evident from the way she presents herself. I cannot recommend her enough. I trust her 100% and know that i am in the best hands. Thank you for all you do!

dinarta abreu
Trustpilot, January 2021

★★★★★

I’ve been using Neuro Massage for many years. Gemma’s fantastic! She understands the problem areas and provides focused and personalised treatments specific to the issues I have. She also provides valuable life style advice relevant to the issues to tackle them from various aspects, helping me a great deal to achieve my overall well-being.

Happy customer
Trustpilot, January 2021

★★★★★

I have a spinal injury and have neuropathic pain all the time,I have been using it for a while and it does reduce the pain.

Mr k g
Trustpilot, January 2021

★★★★★

I’ve been using neuro massage for a few years now for massage therapy . I’m very happy. It’s changed my life as I always feel the treatment has benefited me. I leave with less pain and feel more relaxed. I would tell anyone to give it a try.

Riley H
Trustpilot, January 2021

★★★★★

Fabulous. Sorted my shoulder and other niggles out. Gemm is so easy going and it has enabled me to keep training into my fifties.

James Rice
Google review

★★★★★

I have used Neuro Massage for years and I have to say that Gemma is the best in the industry. Highly recommended!

Didi Yugova
Google review

★★★★★

Amazing service. Even more amazing team to help you with any queries 🙂
Thank you so much

Chris grimes
Google review

Shared directly with us

Gemma has been my massage therapist for 7 years now and the quality of her massage is, in my experience, unmatched. I like deep tissue massage (not gentle massage). And as a very active wheelchair user (due to spinal cord injury), I can build up some impressive knots and tension in my neck, shoulders, back and arms and she is more than capable of breaking them down in a gradual and effective way. Her fees are competitive and I can’t recommend her highly enough.

Sara
Spinal cord injury, shared directly with us

For the past 6 years I have seen Gemma for Neuro massage therapy. I used to have extremely tight muscles that was over active with spasms. And, due to the massage I receive from Gemma; it has allowed my spasm to become manageable. She has been of great help to me, and she’s always been helpful, professional and knowledgeable. Not only do I consider Gemma the best at what she does; but also as a good friend I recommend her highly

Romain
Spinal cord injury, shared directly with us

Since having a stroke 3 years ago Gemma has been a regular in my life. The massages provided help me greatly. Not only do they help reduce spasms and increase mobility, the neural pain I experience is greatly reduced. In Fact some days after a massage with Gemma i forget about the pain all together. I consider the massages a vital process in my rehabilitation programme.

Camilla
Stroke, shared directly with us

I have seen both Mel and Gemma for the past 5 years for Neuro Massage. I have a spinal cord injury and live an active life. The massages are a necessity for me to live comfortably and helps to manage pain and spasms. They are both great massage therapists who have also become friends. I highly recommend seeing them.

Lee
Spinal cord injury, shared directly with us

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